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Pixelino

Str. Baciului 2, 100502, Ploiești

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We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy ensures a straightforward resolution process.

Eligibility & Timeframe

Items may be returned within 30 days of the delivery date. Products must be in their original, unused condition with all packaging and tags intact.

  • Full refund for defective or damaged items
  • Exchange or store credit for change-of-mind returns
  • Free returns on orders over a specified threshold
  • Digital products are non-refundable once accessed

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to the original payment method.

Our products are built to last. We stand behind the quality of everything we offer with a comprehensive warranty program that protects your investment.

Standard Coverage

All products come with a minimum 12-month manufacturer warranty covering defects in materials and workmanship under normal use conditions.

  • Manufacturing defects are covered at no charge
  • Extended warranty options available at purchase
  • Warranty is transferable within the original purchase region
  • Damage from misuse or accidents is not covered

Filing a Claim

To file a warranty claim, contact our support team with proof of purchase and a description of the issue. Our team will guide you through the replacement or repair process.

Our dedicated support team is here to ensure every interaction with us is seamless and satisfying. We offer multiple channels to suit your preference and urgency.

Contact Channels

  • Live chat available Monday–Friday, 9AM–6PM
  • Email support with 24-hour response guarantee
  • Phone support for premium and B2B accounts
  • Help center with searchable knowledge base

Our Commitment

We aim to resolve all inquiries at first contact. Customer satisfaction scores are reviewed monthly, and every piece of feedback is used to improve our service standards continuously.

We support a wide range of payment methods to make checkout as convenient as possible. All transactions are encrypted and processed through secure, certified gateways.

Accepted Methods

  • All major credit and debit cards (Visa, Mastercard, Amex)
  • PayPal and digital wallets (Apple Pay, Google Pay)
  • Bank transfer for orders above a set value
  • Installment plans through our financing partners

Security Standards

We are fully PCI-DSS compliant. Your card details are never stored on our servers. Every transaction is protected by 256-bit SSL encryption and monitored for fraud in real time.

We partner with leading logistics providers to ensure your orders arrive on time and in perfect condition. All shipments include real-time tracking from dispatch to door.

Delivery Timeframes

  • Standard delivery: 3–5 business days
  • Express delivery: 1–2 business days
  • Same-day delivery available in select cities
  • International shipping: 7–14 business days

Tracking & Notifications

A tracking link is sent via email and SMS once your order ships. You can monitor delivery status at any time through your account dashboard or directly on the carrier's website.

We offer tailored solutions for businesses of all sizes. Our B2B program provides volume pricing, dedicated account management, and flexible terms designed around your operational needs.

Program Benefits

  • Volume discounts starting from 10 units
  • Dedicated account manager for enterprise clients
  • Net-30 and Net-60 invoicing terms available
  • Custom branding and white-label options

Getting Started

To apply for a B2B account, submit your company registration details through our partner portal. Our sales team will review your application and reach out within 2 business days with a custom proposal.

Authentic customer feedback is at the heart of how we grow and improve. All reviews published on our platform are verified and come from genuine purchases.

Our Review Standards

  • Reviews are verified against order records
  • No incentivized or paid reviews are permitted
  • Negative reviews are published alongside positive ones
  • Vendors may respond publicly to any review

Reporting & Moderation

We moderate for spam, offensive language, and irrelevant content only. Our goal is to maintain an honest, transparent review environment that helps every customer make confident decisions.

Find answers to the questions we hear most often. If you can't find what you're looking for here, our support team is always available to help.

Orders & Account

  • Can I modify my order after placing it? — Within 1 hour of checkout
  • How do I track my shipment? — Via the link in your confirmation email
  • Can I have multiple shipping addresses? — Yes, managed in your account
  • Is guest checkout available? — Yes, no account required

Returns & Payments

  • How long do refunds take? — 5–7 business days after approval
  • Are gift cards refundable? — No, but they never expire
  • Is my payment information saved? — Only if you opt in via your account

We are committed to building an inclusive digital experience. Our platform is designed and continuously tested to meet WCAG 2.1 AA accessibility standards.

Features & Support

  • Full keyboard navigation across all pages
  • Screen reader compatible with ARIA labels
  • High-contrast mode available in settings
  • Text resize up to 200% without loss of content

Feedback & Improvement

Accessibility is an ongoing commitment, not a checklist. If you encounter any barriers while using our platform, please contact our dedicated accessibility team — we respond within 24 hours.

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. These terms apply to all visitors, users, and others who access or use the service.

Use License

Permission is granted to temporarily download one copy of the materials for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

  • Modify or copy the materials for commercial use
  • Use the materials for any public display
  • Attempt to decompile or reverse engineer any software
  • Remove any copyright or other proprietary notations

Disclaimer

The materials on this website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.

Limitations

In no event shall we or our suppliers be liable for any damages arising out of the use or inability to use the materials on our website, even if we or an authorized representative has been notified orally or in writing of the possibility of such damage.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. This policy explains what cookies are, how we use them, and your choices regarding their use.

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

Types of Cookies We Use

  • Essential cookies: Necessary for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website
  • Functional cookies: Enable enhanced functionality and personalization
  • Marketing cookies: Used to deliver relevant advertisements

Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully.

Information We Collect

We collect information that you provide directly to us, including name, email address, postal address, phone number, payment information, and any other information you choose to provide.

  • Personal identifiers (name, email, phone number)
  • Commercial information (purchase history, payment details)
  • Internet activity (browsing history, search history)
  • Geolocation data (approximate location from IP address)

How We Use Your Information

We use the information we collect to process your orders, communicate with you, improve our services, and comply with legal obligations. We do not sell your personal information to third parties.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at privacy@company.com.

Construim relaţii de parteneriat durabile cu companii şi branduri care împărtăşesc valorile noastre. Programul nostru de parteneriat oferă beneficii exclusive şi acces la o reţea extinsă de resurse.

Tipuri de Parteneriate

  • Parteneriate strategice cu branduri complementare
  • Colaborări pe proiecte specifice sau campanii
  • Parteneriate de distribuţie şi revânzare
  • Acorduri de co-marketing şi promovare încrucişată

Cum Devii Partener

Dacă eşti interesat să devii partener, completează formularul de aplicaţie sau contactează echipa noastră de business development. Vom analiza propunerea ta şi vom reveni în maxim 3 zile lucrătoare.

Urmăreşte promoţiile noastre active şi bucură-te de cele mai bune oferte. Lansăm campanii promoţionale regulate, reduceri de sezon şi oferte exclusive pentru clienţii fideli.

Tipuri de Promoţii

  • Reduceri de sezon – Black Friday, Crăciun, Paşte
  • Oferte flash cu durată limitată de 24–48 ore
  • Pachete bundle cu preţuri speciale
  • Cod de reducere la prima comandă

Condiţii Promoţii

Promoţiile nu sunt cumulabile dacă nu este specificat altfel. Reducerile se aplică la preţul de catalog şi sunt valabile în limita stocului disponibil. Abonează-te la newsletter pentru a fi primul care află despre oferte noi.

Programul nostru de beneficii recompensează fidelitatea clienţilor noştri. Cu cât cumperi mai mult, cu atât beneficiezi de avantaje mai mari şi acces la servicii premium.

Niveluri de Loialitate

  • Silver – acces la oferte exclusive şi livrare gratuită
  • Gold – reducere permanentă 10% şi suport prioritar
  • Platinum – manager de cont dedicat şi oferte personalizate
  • VIP – acces anticipat la produse noi şi evenimente speciale

Cum Acumulezi Puncte

Primeşti puncte de recompensă la fiecare achiziţie, recenzie, recomandare şi interacţiune cu brandul nostru. Punctele acumulate pot fi convertite în reduceri directe la comenzile viitoare.

Programul nostru de afiliere îţi oferă posibilitatea de a câştiga comisioane atractive recomandând produsele şi serviciile noastre. Ideal pentru bloggeri, influenceri şi antreprenori digitali.

Cum Funcţionează

  • Înregistrează-te gratuit în programul de afiliere
  • Primeşti un link unic de recomandare şi materiale promoţionale
  • Câştigi comision pentru fiecare vânzare generată prin linkul tău
  • Plăţile se efectuează lunar, fără prag minim de retragere

Comisioane & Raportare

Comisioanele variază între 5% şi 20% în funcţie de categoria de produs şi volumul de vânzări generat. Dashboard-ul de afiliat oferă statistici în timp real despre click-uri, conversii şi câştiguri.

Echipa noastră de consultanţi specializaţi este disponibilă pentru a te ajuta să iei cele mai bune decizii pentru afacerea sau proiectul tău. Oferim consultanţă personalizată adaptată nevoilor tale specifice.

Servicii de Consultanţă

  • Consultanţă strategică pentru implementarea soluţiilor digitale
  • Audit şi optimizare procese existente
  • Planificare şi management de proiect
  • Training şi workshopuri pentru echipe

Programează o Sesiune

Prima sesiune de consultanţă de 30 de minute este gratuită. Contactează-ne prin email sau telefon pentru a stabili o întâlnire cu unul dintre consultanţii noştri seniori.

Platforma ODR (Online Dispute Resolution) a Uniunii Europene oferă consumatorilor o modalitate simplă şi eficientă de a soluţiona disputele apărute în urma achiziţiilor online.

Cum Funcţionează ODR

  • Accesează platforma ODR la ec.europa.eu/consumers/odr
  • Completează formularul de reclamaţie cu detaliile tranzacţiei
  • Alege un organism de soluţionare alternativă a litigiilor
  • Procesul este gratuit şi se finalizează de obicei în 90 de zile

Contact Direct

Înainte de a apela la ODR, te încurajăm să ne contactezi direct la office@pixelino.ro. Rezolvăm majoritatea disputelor în mod amiabil în termen de 5–10 zile lucrătoare, fără a fi necesară intervenţia unui terţ.